How To Achieve Customer Centricity For Higher Success | Webinar

PRODUCT WEBINAR | SUITABLE FOR ALL INDUSTRIES
Customer Centricity – Definition

Customer Centricity is a business strategy that focuses on customers and their needs with the aim of increasing customer loyalty and long-term company value.

About the Webinar

Whether or not customers are satisfied can be heavily influenced by service employees and how they perform their work, which in turn heavily depends on the tools and resources available to them. In order to successfully implement a customer-centred strategy, it is therefore important to consider the relationships between employee satisfaction, customer service and customer satisfaction.

In this webinar, our presenters discussed the connection between these three elements and showed how our service platform significantly enhances each of them in a live demo.

Key Takeaways

In this webinar, you will learn about:

community

Customer Centricity

The importance of customer centricity for companies. The domino effect employee satisfaction, customer service and customer satisfaction can have on each other. How it can be improved.

devices

Live Product Demo

A demonstration of how the sqanit platform can be used to improve employee satisfaction, customer service and customer satisfaction in a way that a customer centricity strategy can be successfully implemented.

PAST EVENT: Wednesday, October 19, 2022

DURATION: 30 mins ( 25 min Presentation & Demo, 5 min Q&A )

LANGUAGE: English

Downloadable Webinar Documentations

PRESENTATION

English webinar screenshot

Q&A

Webinar Q&A
Contact Us 

Do you have questions about the webinar or sqanit in general? Connect with us via email at webinar[at]sqanit.com.

View other past webinars here or follow us on LinkedIn

 

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