How To Achieve Customer Centricity For Higher Success | Webinar
PRODUCT WEBINAR | SUITABLE FOR ALL INDUSTRIES
Customer Centricity – Definition
Customer Centricity is a business strategy that focuses on customers and their needs with the aim of increasing customer loyalty and long-term company value.
About the Webinar
Whether or not customers are satisfied can be heavily influenced by service employees and how they perform their work, which in turn heavily depends on the tools and resources available to them. In order to successfully implement a customer-centred strategy, it is therefore important to consider the relationships between employee satisfaction, customer service and customer satisfaction.
In this webinar, our presenters discussed the connection between these three elements and showed how our service platform significantly enhances each of them in a live demo.
In this webinar, you will learn about:
The importance of customer centricity for companies. The domino effect employee satisfaction, customer service and customer satisfaction can have on each other. How it can be improved.
Live Product Demo
A demonstration of how the sqanit platform can be used to improve employee satisfaction, customer service and customer satisfaction in a way that a customer centricity strategy can be successfully implemented.
Downloadable Webinar Documentations
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