How To Achieve Customer Centricity For Higher Success | Webinar

Customer Centricity – Definition

Customer Centricity is a business strategy that focuses on customers and their needs with the aim of increasing customer loyalty and long-term company value.

About the Webinar

Whether or not customers are satisfied can be heavily influenced by service employees and how they perform their work, which in turn heavily depends on the tools and resources available to them. In order to successfully implement a customer-centered strategy, it is therefore important to consider the relationships between employee satisfaction, customer service and customer satisfaction.

In this webinar, our presenters discussed the connection between these three elements and showed how our service platform significantly enhances each of them in a live demo.

Key Takeaways

In this webinar, you will learn about:


Customer Centricity

The importance of customer centricity for companies. The domino effect employee satisfaction, customer service and customer satisfaction can have on each other. How it can be improved.


Live Product Demo

A demonstration of how the sqanit platform can be used to improve employee satisfaction, customer service and customer satisfaction in a way that a customer centricity strategy can be successfully implemented.

PAST EVENT: Wednesday, October 19, 2022

DURATION: 30 mins ( 25 min Presentation & Demo, 5 min Q&A )


Downloadable Webinar Documentations


English webinar screenshot


Webinar Q&A
Contact Us 

Do you have questions about the webinar or sqanit in general? Connect with us via email at webinar[at]

Check our past webinar here or follow us on LinkedIn


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