Salesforce

Why sqanit works with Salesforce?

Your service team lives in Salesforce. Your devices live in the field. sqanit connects both so every issue captured at the device flows straight into your existing service workflows, without anyone copying a ticket by hand.

When a user scans a device and logs an issue in sqanit?

a ticket is created automatically in Salesforce. Your service team picks it up, works it, and closes it there. Status updates flow back to sqanit in real time so the device record stays current and end users see progress without needing a Salesforce login.

What the integration does ? 

Automatic ticket creation Every issue logged in sqanit generates a ticket in Salesforce instantly. Device context, user information, and service history travel with it. Your team starts with full picture, not a blank case. Two-way status sync When a ticket is updated or resolved in Salesforce, sqanit reflects that change on the device record. Nothing falls out of sync and nothing needs to be entered twice.Device context in every case Tickets arriving in Salesforce carry the full sqanit device context: serial number, location, service history, and the issue as reported at the source. No back-and-forth to establish the basics. One workflow, two platforms End users interact with sqanit. Service teams work in Salesforce. Each side sees what it needs without crossing into the other tool.

Who It’s For

Device manufacturers and service organizations that have already invested in Salesforce Service Cloud and want field-level device data feeding into it automatically, without rebuilding their service processes or asking technicians to adopt a new tool.In shortIssues captured where devices are. Cases worked where your team already is. No duplication, no delay.