Turn Every Asset Into a Digital Touchpoint
Make service a reason customers choose your equipment. Staff scan the device for help, training or a service request with the device data attached. No app, no login.
Trusted by:
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When specs and prices match, service decides
Your customers want lower operating costs, higher equipment availability and easier compliance. Once a device is installed, it drops out of your view: staff on site get no device-specific help, and faults reach you without device data.
It costs you accounts
Tenders and service contract renewals put accounts back in play every few years. Without proof of service, you compete on price or lose the account.
It costs you revenue
Warranties expire without a contract offer, and work after warranty goes unbilled.
Regulators ask for service records too
MDR Article 83 asks manufacturers for post-market data across a device’s lifetime, and FDA’s QMSR adds its own complaint and servicing record requirements.
Call-back note - Monday 07:42
“The unit in room 3 is broken again”
First job: find out which device it is
One Platform, three jobs
End-user empowerment
Staff scan the code on the device and get step-by-step help for exactly that model in seconds. If that does not solve it, they escalate with photos, video and the full device context.
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No app, no login
Guidance for this exact device
Escalation with photos and video
Patient monitor PM-500
SN 84-02196, ICU bed 3
Your service edge
A fully branded service experience at every device, backed by your team. Your service stays visible long after the hardware is installed
Your logo on every device page
Your team behind every request
Your contact details at every device
Your service portal
Your brand, your team
Efficient operational control
Every registered device in view: location, status and service history in one place. Maintenance and contract dates stay visible, and technicians know the device before they drive out.
Installed base with location and status
One history per serial number
Maintenance and contract dates in view
Ticket via scan - Monday 07:42
Patient monitor PM-500, SN 84-02196
Every service case stays with the serial number, so the records are at hand when tenders,
renewals and audits ask for them.
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Four audiences, one platform.
Own the relationship after sale
Full installed-base visibility across every customer site, in every country. Service costs go down, resolution gets faster. Turn service into a revenue line, not just a cost center.
Get more out of the fleet you already have.
A scan records where a device is and what has been done to it. Ward staff can handle the small things at the device, and your technical team can see which units are due for their next inspection without walking the building.
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One data layer, built for value creation.
Portfolio-wide visibility into installed base and service economics across every portfolio company. One data layer to benchmark service cost and margin recovery pre- and post-acquisition. Turns fleet data into a due-diligence and value-creation asset.
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Built for medtech, works for any fleet.
The same digital-twin approach applied to any deployed equipment fleet, not just medtech. One platform for manufacturing, industrial, and facilities equipment too.
One scan, every answer
One scan does three things at once: it gives the person at the device an answer, it updates that device's record for everyone else, and it turns the interaction into value your team can capture.
Connect
Enable direct customer access in real time
Device self-service, scan for instant guided help, no app required, no waiting. If it can't be solved locally, there's a direct line to the manufacturer, no phone tree.
The relationship you lost at point of sale.
Know
Create transparency across the fleet
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Every device gets one record, tied to its serial number. That is what we mean by a digital twin: everything the device came with, and everything that has been done to it since. It runs on scans rather than sensors, so it works on devices that never phone home.
The relationship you lost at point of sale.
Capture
Capture the margin trapped in service
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Issues solved at the device mean fewer calls and fewer truck-rolls. Technicians arrive with the full case history, so blind repeat visits stop. Warranty claims are validated against the real record instead of a paper trail.
Margin you defend or reinvest.
Numbers from live deployments
6-12 wks
to deploy
27%
service cost reduction
1.2M+
devices live, across 57 countries
+9
CSAT improvement
29s
To solution
2x
faster resolution on average
What customers say
Frequently asked questions.
How long does it take to get started?
We look at your fleet and your workflows first, then scope a pilot of around 200 to 500 devices. From kickoff to live is usually 6 to 12 weeks, including tagging the devices and rolling out to the teams that will use them. What moves the timeline is mostly fleet size and how much device data you already have.
How does sqanit fit into our MDR obligations?
It covers two specific things.
Electronic instructions for use: Regulation (EU) 2021/2226 lets you supply the IFU electronically for professional-use devices, as long as the label points users to it and you can still send a paper copy within seven days. The code on the device is that pointer, and it opens the version tied to that serial number instead of a model list somebody has to search through.
Post-market surveillance: every service case is recorded against the serial number, so the history is already there when MDR Article 83 reporting asks for it.
What stays with you is the risk assessment that decides whether a device qualifies for eIFU, and your quality management system. sqanit supplies the record and the delivery channel. The conformity decision is yours.
Does sqanit require an app or login for end users?
No. Users scan the QR code with their phone camera and land directly on the device information or the service flow. There is no app to download and no account for the end user. The device itself does not need a network connection either, because the record is updated by the people scanning it and by the systems you already run.
How does sqanit work with the systems we already use?
sqanit is API-first and designed to work alongside your existing systems. Device records and service data can be exchanged through REST APIs and connected to systems such as ERP, CRM, service or asset-management platforms.
sqanit also supports GS1 and UDI standards and is a GS1 Germany Solution Partner, so existing device identifiers can be used rather than creating a separate identification structure.
Is sqanit secure and compliant?
sqanit creates a traceable record of device and service interactions at serial-number level, helping teams maintain the documentation needed for regulated service and quality processes.
The platform is hosted in the EU and designed in line with GDPR requirements. Access and permissions can also be managed based on user roles and responsibilities.
See your own fleet on sqanit
See what your own installed base looks like on sqanit.
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