Zendesk

Why sqanit works with Zendesk

Your support team runs on Zendesk. Your devices are out in the field. sqanit connects the two so every issue logged at a device lands in Zendesk as a fully formed ticket, ready to work, with no manual handoff in between.

When a user scans a device and reports a problem ?

sqanit creates a ticket in Zendesk automatically. Your support agents pick it up in the tool they already know, work it to resolution, and push updates back. The device record in sqanit stays current throughout so end users always know where things stand.

What the integration does ?

Automatic ticket creation Every issue logged via sqanit generates a Zendesk ticket instantly. Device context arrives with it so agents skip the back-and-forth and get straight to resolution. Two-way status sync Updates and resolutions made in Zendesk are pushed back to sqanit in real time. The device record reflects the current state of every case without anyone entering data twice. Full device context on every ticket Serial number, location, service history, and the reported issue all travel with the ticket into Zendesk. Agents have what they need from the first moment they open the case.No new tools for your support team End users interact with sqanit at the device. Your agents stay in Zendesk.

Who It’s For

Device manufacturers and service organizations that run customer support through Zendesk and want device-level context flowing into their support queue automatically, without asking agents to learn a new platform or end users to navigate a support portal. In short Issues logged where devices are. Resolved where your support team already works. Everything in sync, nothing duplicated.

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