sqanit Joins VDMA Healthcare: Bringing Service Excellence to Medical Technology Manufacturers

A Network Built for the Industry That Needs It Most

Healthcare technology is unforgiving when service fails. A device that goes offline in a clinic, a follow-up that takes days instead of hours, a technician arriving on-site without the right context: in MedTech, these are not just operational frustrations. They drive churn, erode margins, and in the most critical cases, affect patient outcomes.

sqanit has joined the VDMA healthcare branch, bringing its connected device platform into one of the most important industry networks in Germany and one of the most relevant communities for MedTech manufacturers in the world.

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What VDMA Is, and Why Membership Matters

The VDMA (Verband Deutscher Maschinen- und Anlagenbau) is the largest mechanical and plant engineering association in Europe, representing over 3,600 member companies. It is one of the most influential industry organisations globally, spanning sectors from automation and robotics to medical technology and process engineering.

The VDMA healthcare branch specifically represents manufacturers of medical devices, diagnostic equipment, surgical instruments, and healthcare technology infrastructure. Its members include some of the world's most recognisable names in MedTech, as well as a dense network of specialist mid-sized manufacturers that form the backbone of Germany's healthcare equipment supply chain.

Being part of VDMA means more than a membership badge. It means access to a working community of decision-makers actively shaping how medical technology is manufactured, serviced, and regulated.

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Why sqanit Is Joining Now

The timing is deliberate. The pressure on MedTech manufacturers to improve service execution has never been greater.

75% of B2B buyers now expect responses within one hour. 72% have switched suppliers following poor service. Hardware alone is increasingly a commodity: what differentiates manufacturers in the eyes of their customers is how well the product is supported once it is installed. Service excellence is no longer a support function. It is a primary driver of EBITDA, retention, and revenue growth.

sqanit was built for exactly this environment. Every device running on the sqanit platform becomes a connected digital touchpoint. When a customer scans the QR code on a device, they get instant self-service, access to documentation, and a direct line to support, all tied to that specific serial number, its service history, and its owner record. Service teams see the full context before the first message is exchanged. Troubleshooting starts immediately. Follow-up loops are cut. Costs come down.

With customers including Stryker, Henry Schein, and Asclepion already live on the platform, sqanit brings demonstrated results into the VDMA healthcare community: 27% reduction in service costs, 50% lower handling effort per case, and CSAT improvements of up to 10 points, observed across its deployed base.

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What sqanit Brings to the VDMA Network

Joining the VDMA healthcare branch gives sqanit a seat in conversations that matter for MedTech manufacturers at every stage of the installed base lifecycle: from initial deployment and user onboarding through to regulatory compliance, service automation, and end-of-life documentation.

For VDMA members, sqanit offers a platform that has already solved the service execution challenges many of them are still working through. The XRM for installed bases, as sqanit describes its core product, connects device-level data, customer records, and field service workflows into a single, coherent view. It integrates with existing ERP and PIM systems, deploys across multiple countries and languages without a lengthy IT project, and scales to the size of a global installed base.

On the regulatory side, sqanit's Digital Product Passport capability, built on the GS1 Digital Link standard in partnership with GS1 Germany, is directly relevant to MedTech manufacturers preparing for ESPR compliance ahead of 2026 deadlines.

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What Comes Next

sqanit will use its VDMA membership to deepen its engagement with the healthcare manufacturing community, share what it has learned from deployments across 57 countries and 1.2 million connected devices, and work with VDMA members on the service challenges specific to regulated, high-complexity medical equipment.

The conversation about service excellence in MedTech is already well underway inside VDMA. sqanit is now part of it.

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