Digitizing the after-sales service of physical products has become a game changer for many manufacturers—whether to reduce service costs, increase customer satisfaction, or meet regulatory requirements. Three providers are especially common contenders among decision-makers: remberg, ClearOps, and sqanit. But how do they differ—and which solution is the best fit for your needs?
In this article, we compare all three platforms across key criteria.
Platform Overview
| Category | remberg | ClearOps | sqanit |
| Focus | CMMS & Maintenance | Spare Parts & Network Management | Self-Service & End-Customer Experience |
| Typical Users | Technicians, Service Managers | Distributors, Supply Chain Managers | End Customers, Support Teams, Product Experts |
| Architercture | QR Portals, CMMS, Ticketing | Middleware, Multi-Tier System | QR Codes, Web App, Contextual Self-Help |
| End-Customers Access | Indirect | Not Intended | Direct and intuitive, no login or app needed |
| UX/Design | Modern, Mobile-Friendly | Functional, Backend-Oriented | White-label, User-Centric, Video-Based |
| Strengths | Maintenance Plans, Documentation | Warehouse Logic, KPI Controlling | Self-Service, Remote Help, DPP-Compliant |
| Limitations | Limited Control of External Partners | No Interaction with End Customers | No Focus on Spare Parts or Network Logic |
Integration Effort at a Glance
remberg offers comparatively simple integration with existing systems (e.g., ERP, IoT) via documented REST APIs and a developer portal. For mid-sized companies with standard system landscapes, integration is typically quick and straightforward.
ClearOps is designed as middleware and provides over 80 connectors to ERP, DMS, and dealer management systems. Integration is usually project-based but highly standardized. According to the provider, new customers can go live within a few weeks—ideal for complex partner networks.
sqanit integrates lightweight via QR codes and standard web technologies directly into the physical product. Existing ERP/CRM systems can be connected via APIs. For many customers, a simple initial configuration without an IT project is sufficient.
Pricing & Licensing Models Compared
| Provider | Licensing Model | Pricing Policy (Tendency) | Remarks |
|---|---|---|---|
| remberg | User- and module-based | 💶💶 Mid-range | Entry possible with few users, modularly expandable |
| ClearOps | Custom projects, on request | 💶💶💶 Premium | Focus on OEMs & enterprise structures |
| sqanit | Custom projects / device based | 💶💶 Mid-range | No user limit, low entry barrier |
💡 Tip: Don’t just consider licensing costs – also factor in potential follow-up costs or scaling limitations created or avoided by the licensing model (e.g., per user vs. per site).
Which Platform Suits Which Scenario? (Real-Life Examples)
| Situation | Recommendation |
|---|---|
| You operate 500+ machines with an in-house maintenance team | remberg |
| You manage 150 dealers across 5 countries | ClearOps |
| You sell complex, explanation-heavy devices to end customers | sqanit |
| Your customers keep calling despite having manuals | sqanit |
| Your goal is a maintenance-optimized fleet without network complexity | remberg |
| You want to control dealers globally in a uniform way | ClearOps |
FAQ – Frequently Asked Questions About the Platform Comparison
What’s the difference between remberg, ClearOps, and sqanit?
remberg focuses on maintenance and asset management (CMMS), ClearOps on network and spare parts management, and sqanit on digital end-customer experiences directly at the product.
Which companies is remberg best suited for?
Mainly mid-sized manufacturers with in-house technicians and many service-intensive products.
Which companies is ClearOps best suited for?
Ideal for OEMs with international service partner networks and a need for real-time spare parts visibility.
What makes sqanit different?
sqanit enables self-service, remote help, and context-based support directly on the product—no app, no login—making it especially suitable for manufacturers with B2C contact.
Which platform is the fastest to implement?
sqanit can often be integrated without a traditional IT project. remberg provides APIs for fast onboarding. ClearOps requires an initial project setup but scales efficiently.
Want to Learn More?
➡️ Discover how other manufacturers are digitizing their after-sales—right at the product.
👉 Learn more at sqanit.com or request a free demo.
