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IMPROVE SERVICE
COMMUNICATION

The Truth is

The Root Cause of most Issues is Simply Bad Communication

We have all had a product or service that we did not fully understand or encountered an issue where the solution was not clear.

Perhaps time was spent searching tirelessly online, on a hotline, or elsewhere. Most likely, despite best efforts, the correct answer was still not found. Are you familiar with anyone who looks forward to hotlines? Unlikely.

Most firms would agree that customer services play a key role in a business’s growth and development. Good communication is the essence of exceptional cooperation and coordination. All are needed for delivering excellent customer service but sometimes brands fall short when trying to improve their customer’s experience.

THE SOLUTION, LITERALLY

A Glimpse Into What We Supply

Acquire a different approach to enhance customer service as a whole! Taking your internal processes into account we give your device and or service a voice and integrate it into a service platform. Meeting your corporate needs and enhancing procedures.

Empower customers to resolve minor issues through digital instruction channels to reduce costs and improve efficiency. Enable agents to answer customer questions faster and with greater confidence. Seamlessly integrate tools, alleviating agent frustration. Integrate AR features into your workflow channels, letting interaction with the workforce and customers act as a first line of defence to solve more complex issues. Do all this and more!

AR Worldwide Remote Help

Enables technicians to resolve issues around the world without needing to travel to the location.

24/7 Problem Reporting

Allow customers to report problems regardless of a company's opening hours.

Rapid Response Aid

Access E2E service communication established without an app, making it easier for your customers to reach you.

Easily Accessible Information

Keep manuals, instructions, troubleshooting guides, exactly where you need it when you need it.

Greater Data Management

Retain an overview of standardised and consistent data of your ticketing processes, device documentation, and other essentials.

Performance Evaluation Possibilities

Easily track service documentation records, draw insights and help improve your product & services.

GDPR Compliance

Remain compliant while maintaining device and service case information without the need for personal user data.

No APP Necessary

Since the sqanit solution has an E2E service communication, no APP is required, therefore achieving a high level of user acceptance.

THIS IS SQANIT

Our Solution

We offer innovative and practical solutions to tackle complex challenges

FEATURES

A Taste of What's Possible

Pioneer the market, giving voice to your commodity. Regardless of whether it is a product or service, our solution allows you to expand the scope of new possibilities.

BENEFITS

Get Ahead Of The Game

Take the first step that can be a differentiator for the future of your business by giving your company a competitive edge, increasing customer satisfaction, impacting margin and so much more. Our versatile platform can aid your workflows and help meet your corporate needs. Find out more about a new kind of service management system and some of the benefits that can set your business ahead of the game.

 

Gain a Competitive Edge

Make service your strength, offer new options to stand out from the competition and increase customer loyalty.

Save Time and Money​

Unburdens management staff with automatic and decentralised assignment of service technicians.

Boost Customer Satisfaction

Create additional value for end-users with various possibilities, such as immediate support, or 24/7 options for problem reporting.

Improve Communication

Reduce service costs with user-friendly communication channels that optimise the preparation, coordination, and execution of services.

Increase Profit Margin

Impact margin through improved service cases and avoid costs that lead to loss of profit during the warranty period.

Simplify Data Tracking

Aquire clear oversite of service documentation and product quality with automatically generated records that are easy to track.

Implementation

Take the first step that can be a differentiator for the future of your business by giving your company a competitive edge, increasing customer satisfaction, impacting margin and so much more. Our versatile platform can aid your workflows and help meet your corporate needs. Find out more about a new kind of service management system and some of the benefits that can set your business ahead of the game.

 
01
KICKOFF
sqanit will set you up with a platform and help create a plan to get started. An intuitive platform design guides you effortlessly as each step is clarified. Then it's just training, setup, and launch!
02
ASSIGN
Once the basics are set, the workforce or entire departments can be invited and roles assigned. Each with its own level of accessibility to the platform depending on what is needed. Bringing structure from the start.
03
TRAIN
With our training, your team members will know best practices and be ready to go. Should a complex question arise, seasoned sqanit architects will guide your team with strategy, tactic, and expertise.
04
CREATE
Once training is complete, your team members are ready for creation. With just a few clicks, the platform can be set up and adapted to the needs of the company.
05
IMPROVE
As you use the platform, various statistics generated can help improve factors that affect key performance indicators. Achieve key business goals by tackling actual issues that can affect service while saving costs.
06
EVOLVE
Continue to get the most out of the platform and evolve with it. As your efficiency increases and service cases improve dramatically, you will find that your business will evolve profitably and positively.
SAVE COSTS AND CREATE VALUE

Improve Key Performance Indicators (KPI)

Bring measurable value to your organisation by improving factors that can affect key performance indicators. Aspects such as avoided downtime, reducing needless deployment of service personnel, or increased problem-solving can dramatically improve the success of a corporation. Demonstrate how effectively your company can achieve key business objectives by addressing fundamental issues that can make an impact on how you handle service cases and while saving costs.

 

NFS

Shortened or avoided machine down times add value for users while increasing customer loyalty and satisfaction!

“Fix on the first try” ratio

Detailed problem reports and service histories increase problem-solving for technicians on the first try, which lowers overall service costs!

“No failure found” ratio

Easily accessible service manuals and remote inspections (AR-video) reduce the number of unnecessary deployments of service personnel!

Self-service ratio

Interactive troubleshooting guides, as well as virtual assistance, increase the number of partners who can fix minor issues themselves!

Service Costs

Simplified fleet management, project overview and assignation of service cases reduce administrative costs!

INTERESTED IN LEARNING MORE?

Contact us with your enquiries or request a demo.

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